{"product_id":"law-enforcement-interpersonal-communication-and-conflict-management-the-impact-model","title":"Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model","description":"\u003cp\u003e\u003cstrong\u003eBook info:\u003c\/strong\u003e Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model (Kindle, 152 pages) – SAGE Publications, Inc, 2015. Language: English.\u003c\/p\u003e\n \u003cp\u003eLaw Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIdentify and master emotions \u003c\/li\u003e\n\u003cli\u003eMaster the story \u003c\/li\u003e\n\u003cli\u003ePromote positive behavior \u003c\/li\u003e\n\u003cli\u003eAchieve Rapport \u003c\/li\u003e\n\u003cli\u003eControl your response \u003c\/li\u003e\n\u003cli\u003eTake perspective \u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhen used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.\u003c\/p\u003e  ","brand":"Brian Douglas Fitch","offers":[{"title":"Default Title","offer_id":46069988229354,"sku":"9781506303376","price":31.73,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0714\/5301\/6298\/files\/71nlWMv8P4L._SY522.jpg?v=1781235858","url":"https:\/\/textbookme.store\/products\/law-enforcement-interpersonal-communication-and-conflict-management-the-impact-model","provider":"TextbookMe","version":"1.0","type":"link"}