{"product_id":"hotel-operations-management","title":"Hotel Operations Management","description":"\u003cp\u003e\u003cstrong\u003eBook info:\u003c\/strong\u003e Hotel Operations Management (Hardcover, 624 pages) – Pearson, 2016. Language: English.\u003c\/p\u003e\n \u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003ePrepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s―and their own―success. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e \u003cp\u003e\u003c\/p\u003e  ","brand":"David Hayes, Jack Ninemeier, Allisha Miller","offers":[{"title":"Default Title","offer_id":46068727972074,"sku":"9780134337623","price":84.17,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0714\/5301\/6298\/files\/512bcKi9IsL._SY522.jpg?v=1781178959","url":"https:\/\/textbookme.store\/products\/hotel-operations-management","provider":"TextbookMe","version":"1.0","type":"link"}